Shipments may only concern the locations and nations foreseen within the site. For purchase requests from countries not listed upon purchase, please send an e-mail to Customer Care (firstname.lastname@example.org).
Shipments to non European Community member countries are subject to customs duties, import and local taxes based on the laws in force in the country of residence. There are two types of shipments for these countries: DDP (delivered duty paid), or DDU (delivered duty unpaid).
All shipments to non EEC member countries are currently DDU: the amount due by the customer at check-out not includes duties and other taxes such as VAT.
VAT does not apply to customers who reside in non European Community countries.
SHIPPING RATES AND TIMES
Orders will be filled as quickly as possible as soon as payment is authorised and items are available. Orders are processed from Monday to Friday during the following hours: 9.00-17.30. Orders placed during the weekend will be processed starting on the following Monday morning. Lastly, orders placed on a holiday will be processed on the next business day.
Every product is made on order, time of production is about 20 working days. Shipment will be delivered after production.
Delivery times may vary according to the time the order is received.
- Italy: delivery is foreseen within 24-48 hours of shipment.
- Europe: delivery is foreseen within 3-5 business days.
- United States, Canada, Japan: delivery is foreseen within 3-5 business days.
- Rest of the world: delivery is foreseen within 3-7 business days according to the country of destination
- RUSSIA: the customs authorities at this destination have recently set special restrictions on imports and, consequently, all shipments to private citizens are subject to extraordinary inspection procedures reflected in a higher number of customs holdings and prolonged delivery times. Goods are generally delivered within 30 days of the shipping date.
The indicated times refer to shipments to major cities. Any delivery delays must be promptly communicated to our Customer Service. The customer is requested to provide a valid address for delivery of the goods during delivery hours.
In any case, indicated times are approximate: the order confirmation e-mail will include a more precise estimate of delivery times according to the country of destination.
Shipping costs are calculated at check-out according to the value of the purchase, the size of the package and country of destination. Promotional costs or costs tied to purchase incentive initiatives may sometimes be applied to shipping costs: for further information on these rates, please refer to the relevant promotional banners and their enclosed communications.
Free express shipping is offered throughout the world for purchases over a certain amount that guarantees higher traceability and the faster delivery of the purchased products.
When shipped, the consumer, if he requests, will receive an informative e-mail specifying the shipping identification number that can be monitored on the selected carrier’s site.
Exercising the right of rescission for our customer is extremely simple: simply request a unique RMA code (Return Merchandise Authorization) from our Customer Service within 14 days of receiving the shipment containing the items to be returned.
To request a RMA code send us an email at email@example.com with:
- Order number
- Item to return
After you receive your RMA code, you must return goods writing in the return label RMA code.